Course overview
Understand how digital marketing decisions shape the customer experience. This course is designed for professionals who want to extend their strategic knowledge across customer behaviour, data and the channels through which organisations connect with their audiences.
Explore how customers interact with digital platforms and how marketing data can guide your response. Examine contemporary technologies, including AI and automation, while considering how they can be used responsibly. Study omnichannel marketing to understand how different touch-points and customer relationship approaches contribute to a more connected strategy.
The curriculum links customer insight, analytics and digital practice, helping you consider the wider reasoning behind marketing choices. The emphasis is on strategic understanding across channels and technologies, rather than proficiency in a single tool.
The qualification can provide academic credit towards further postgraduate study, including an MBA.